Returns & Exchanges

At Etaliya, every product is handcrafted with care and undergoes strict quality checks before dispatch. However, if something isn’t right, we’re here to help.

1. Eligibility for Returns & Exchanges

We accept returns or exchanges only in the following cases:

• You received a damaged product

• You received a defective product

• You received an incorrect product

Returns or exchanges are not accepted for reasons such as personal preference, minor color variation, or change of mind.

2. Return Request Timeline

To be eligible, you must notify us within 48 hours of receiving your order.

Please contact us at [support@etaliya.com / +91 8006-222-786] with:

• Order ID

• Clear images of the product

• Images of the outer packaging

Requests raised after 48 hours may not be accepted.

3. Condition of Returned Items

Returned products must be:

• Unused and unwashed

• In original condition

• With original packaging, tags, and labels intact

Products returned in used or damaged condition will not be eligible for a refund or exchange.

4. Handcrafted Product Disclaimer

Since all Etaliya products are handcrafted, slight variations in:

• Color

• Texture

• Shape

• Bead placement or embroidery

are natural and not considered defects. These variations add to the uniqueness of each piece and do not qualify for returns or exchanges.

5. Exchange Process

If your return request is approved:

• We will arrange an exchange for the same product, subject to availability

• If the product is out of stock, you may choose an alternative item of equal value or opt for store credit

6. Refund Policy

• Refunds are processed only after quality inspection of the returned item

• Approved refunds will be issued to the original mode of payment

• Refunds are usually processed within 5–7 working days after approval

Shipping charges (if any) are non-refundable.

7. Return Shipping

• For approved cases (damaged/incorrect items), return shipping instructions will be shared by our support team

• Customers must not send items back without prior approval

Unauthorized returns may not be accepted.

8. Non-Returnable Items

The following items are not eligible for return or exchange:

• Items purchased during sale or clearance

• Customized or made-to-order products

• Products damaged due to misuse or mishandling by the customer

9. Cancellation Policy

• Orders can be cancelled only before dispatch

• Once an order is shipped, cancellation requests will not be accepted

10. Contact Us

For any return or exchange-related queries, please contact us at:

📧 Email: support@etaliya.com

 📱 WhatsApp: +91 8006-222-786

Our team will assist you as quickly as possible.

At Etaliya, customer satisfaction matters to us, and we strive to make every purchase a delightful experience