Frequently Asked Questions

Everything you need to know about Etaliya

We use premium fabrics, natural fibres, artisanal threads, and event-grade embellishments selected for durability and aesthetics.

Minor variations in stitching, color tone, or pattern are normal and are considered part of the authenticity of handmade décor.

Yes. All designs are created in-house and produced exclusively for Etaliya. We do not sell third-party or mass-produced décor.

Some collections are limited and may not return once sold out. Restock depends on artisan availability and material sourcing.

Where possible, we source natural fabrics and low-impact dyes. Sustainability initiatives are expanding across upcoming collections.

 

Yes. With proper care, Etaliya’s handcrafted décor offers long service life due to durable materials and reinforced stitching.

Handcrafting offers richer textures, artisanal detail, cultural authenticity, and unique visual presence that machine-made décor cannot replicate.

Select products are offered as sets, curated festive kits, and gifting hampers depending on season and availability.

For select SKUs, customization is available upon request. Lead time and feasibility depend on artisans and raw materials.

Yes. We offer pan-India shipping via reliable courier partners.

Yes, we ship to the United States for select products. Additional international regions are opening soon.

India: 4–8 business days.
International: 7–14 business days depending on customs and distance.

Tracking details are shared via email and WhatsApp once the parcel is dispatched.

Shipping charges vary by destination, order value, and parcel weight. Domestic free-shipping may apply on eligible orders.

For urgent deliveries, contact our support team. Express shipping may be available depending on your location.

Couriers attempt re-delivery. If unsuccessful, the parcel may return to us and reshipping charges may apply.

Yes. For corporate, festive, and wedding gifting, scheduled dispatch is available with prior coordination.

Address modification is possible before dispatch. Once shipped, the address cannot be changed.

 

Products are packaged with protective wrapping to prevent damage and are sealed for shipping integrity. Gift packaging is available for select items.

We accept returns only on damaged or defective items reported within 48 hours of delivery.

Yes, exchanges are permitted for manufacturing defects or shipment damage.

Record an unboxing video and share it with our support team within 48 hours with order details.

Customized or personalized products are non-returnable and non-refundable due to bespoke production.

Orders can be cancelled before dispatch. Once shipped, cancellation is not possible.

Refunds for eligible claims are processed after inspection and may take 5–7 working days depending on the payment channel.

If confirmed lost by the courier, we will issue a replacement or full refund as per customer preference.

Share details and an unboxing video. We will arrange a replacement immediately.

Yes. It is required to file damage or replacement requests, ensuring transparency for both sides.

Refusing delivery may lead to additional handling charges. Inform our team in advance if an order issue exists.

Yes. We cater to bulk, retail, hospitality, festive, and corporate gifting orders.

Minimums vary by SKU. Share your requirement and we will confirm feasibility and pricing.

Yes. Custom branding such as tags, sleeves, cards, and packaging can be arranged for corporate gifting.

Yes. We have serviced events including weddings, festivals, and themed celebrations with curated décor sets.

Customization depends on material availability, artisan capacity, and lead time.

Lead time may range from 10 to 45 days based on volume, product type, and season.

Samples can be arranged for approved bulk projects. Sampling charges may apply.

Connect via email or WhatsApp with product details, quantity, timeline, and delivery location.

 

Yes. Tier-based quantity pricing is available for verified bulk orders.

Yes. International bulk shipments can be arranged with logistics and customs assistance.

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Everything you need to know about ETALIYA

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